Practice Infomation

Everything you need to know to make visiting the dentist as straightforward and stress-free as possible.

If you have any queries, please don’t hesitate to ask. Whether you are a new patient or an existing one, we aspire to make your experience with us a pleasant and rewarding one and maintain our Quality Assurance promise to you.

Appointments

Please arrive in good time for your appointments. If you have to cancel, please give us as much notice as possible so that we can offer it to another patient. Please note that we generally charge a fee if you cancel with less than 24 hours’ notice or miss your appointment altogether.

Reminder System

We can send you appointment reminders by text or email, and also remind you if your check-up is due. If you’d like to receive these, please tell our reception staff.

Payments

You can pay for your dental treatment in cash, by credit or debit card, or in instalments. We ask for payment after each appointment; for longer-term treatment, you can pay a 50% deposit at the start, and the balance on completion.

You can also opt for a Denplan package, with regular monthly payments to cover your regular check-ups and most treatments. Please ask at Reception for full details.

Confidentiality

We take patient confidentiality extremely seriously at the practice, and all personal information is treated with the strictest confidence. We strictly adhere to current information governance guidelines and have in place Confidentiality and data protection policies. If you would like any further information, please make enquiries with our practice’s information governance lead, Marie Campbell.

Patient Safety

We take every precaution to safeguard you and our staff from infection. We adhere to current government cross-infection guidelines. All equipment is sterilised, and disposable items are used wherever possible.

Emergencies

During normal working hours, please contact us as soon as possible so we can arrange to see you quickly. For out-of-hours emergencies, please call 01489 574 046 and follow the instructions on our voicemail. For more information, please visit our emergency and out-of-hours appointments page.

Comments and Feedback

We really do want to know what you think about us, our service, and the care you receive. If you have any comments, concerns or suggestions, please let us know, either in person, by email or by telephone.

Complaints

We hope it never happens, but if you need to make a complaint, we have a formal procedure based on guidelines set out by the General Dental Council. In the first instance, please speak to our reception team at the earliest opportunity. Our Practice Manager, Marie Campbell, will endeavour to deal with any complaints expeditiously and courteously.

Accessibility

Please be aware that our practice is on a first-floor balcony and is accessed by a moderate flight of stairs. If you have mobility problems or difficulty with stairs, we are happy to suggest another local practice whose premises are on the ground floor.